Essays about: "Total quality management and customer satisfaction"

Showing result 6 - 10 of 19 essays containing the words Total quality management and customer satisfaction.

  1. 6. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

    University essay from Handelshögskolan vid Umeå universitet

    Author : Jenet Manyi Agbor; [2011]
    Keywords : Customer satisfaction; Service quality; Service quality dimensions; SERVQUAL; Service ssectors;

    Abstract : It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. READ MORE

  3. 7. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Sowu Avogbedoh; Freda Owusu Asamoah; [2011]
    Keywords : Customer Relationship Marketing; Customer Satisfaction; Tangibility; Responsiveness;

    Abstract : The Ghanaian economy has recently received massive growth for various reasons. However, much of the growth is attributed to the recent discovery of crude oil in commercial quantities. This phenomenon has led to the springing up of many Oil Marketing Companies (OMC’S) which of latest count has 84 OMC’S and counting. READ MORE

  4. 8. Internal Quality Management in Service Organizations: a theoretical approach

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Lin Li; [2011]
    Keywords : Internal marketing; internal service; internal customer; quality management;

    Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE

  5. 9. Managing Logistical Complexity: Agility and Quality in Newspaper Distribution : An Empirical Study of Herenco Distribution AB

    University essay from IHH, EMM (Entreprenörskap, Marknadsföring, Management)

    Author : Samuel Ngole NKume-Kwene; Fred Tanyi Besong; [2009]
    Keywords : Supply Chain Management; Logistical Complexity; Just-in-Time JIT ; Total Quality Management TQM ; Information flow IF and Customer Satisfaction.;

    Abstract : Introduction Overtime the execution and control of business activities to meet and even exceed customer satisfac-tion has become an absolute top priority. This is because with an increase in the demand for diverse products and services of quality in unprecedented numbers, there is an automatic injection of complexi-ty into the activities and processes which companies undertake in order to fulfill customer satisfaction. READ MORE

  6. 10. Six Sigma Perspectives : In Academic World and Business Environment

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Bardia Alimohamadi; Nasrin Khorshidi; [2009]
    Keywords : six sigma; academic; business; framework; toolbox; training system; comparison; philosophy;

    Abstract : In beginning of 1980s, a majority of business sectors were suffering from high operating costs and inefficiencies which were a big loss to these sectors. These inefficiencies and lack of effectiveness were consequently producing high levels of customer dissatisfactions as well. READ MORE