Essays about: "advantage of internal customer service"
Showing result 1 - 5 of 20 essays containing the words advantage of internal customer service.
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1. Understanding The Business Value Of Customer Data From Connected Services - An exploratory case study of what business value an emerging automotive OEM can create from customer data generated by connected services
University essay from Göteborgs universitet/Graduate SchoolAbstract : The rapid development of connectivity accelerated by a myriad of emerging technologies contribute to an ever-growing volume of data in which companies have realized the need for, and value of, becoming data-driven. Data, and more specifically, customer data, is thus a promising area for transforming insights into actions which identifies new value creation opportunities to enhance business performance. READ MORE
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2. Service Quality, Customer Satisfaction and Brand Loyalty in the Swedish Subscription Video On Demand-Industry : A mixed methods study on what factors of service quality affect customer satisfaction and brand loyalty within the subscription based video-on- demand services amongst 18-29 year olds in Sweden.
University essay from Högskolan i Jönköping/IHH, FöretagsekonomiAbstract : The main objective of this research is to measure the relation between different dimensions, or constructs of service quality with customer satisfaction and brand loyalty; thereby identifying the most important factors of service quality that affect customer satisfaction and brand loyalty, in the context of subscription video on demand (SVOD) services in the Swedish market. This study utilised a mixed methods approach divided into two stages, whereof the first involved multiple focus groups for collecting qualitative data. READ MORE
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3. HELLO, HOW CAN I HELP YOU? THE FUTURE OF CUSTOMER SERVICE IN SWEDISH SERVICE COMPANIES
University essay from Göteborgs universitet/Graduate SchoolAbstract : Continuous developments within digital services have disrupted the power balance between consumers and suppliers, and consumers have more power than ever before. As customer experience has become one of the most important ways for organizations to achieve differentiation and competitive advantage, the empowered customers, and their perceived experience has become a top priority for companies. READ MORE
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4. One product, many markets- Absorbing, transferring, andintegrating knowledge fromdiverse local markets in theinnovation process : A case study on a global car-sharing company
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : In the emerging global marketplace many companies are forced to disperse their business fromoperating in one market into various markets, which causes challenges regarding innovationperformance. To efficiently use their resources, these organizations are often developing theirproduct adopted to the home market’s customer needs, something that can lead to poor productacceptance by the secondary markets. READ MORE
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5. Cost Management in the New Product Introduction Process of TruPrint 1000; A case-study of TRUMPF Maskin AB and its costs of Introducing New Additive Manufacturing Systems to the Swedish Market
University essay from Göteborgs universitet/Graduate SchoolAbstract : The current trend within the manufacturing industry is increased digitalization, automation, and customization, known as Industry 4.0 or the Fourth Industrial Revolution. Additive Manufacturing (AM), also known as 3D printing (3DP) can be considered as one spark of Industry 4.0. READ MORE
