Essays about: "customer s experience"
Showing result 6 - 10 of 328 essays containing the words customer s experience.
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6. Value creation within a digital service platform through the lens of service-dominant (S-D) logic : A case study of Eljun’s digital payment platform
University essay from Uppsala universitet/Industriell teknikAbstract : The number of companies who base their business model on digital platforms has increased in the recent years. Successful examples of digital platforms are e.g., Airbnb, Klarna or Uber. READ MORE
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7. Food Order Web Application Using React
University essay from Mittuniversitetet/Institutionen för data- och elektroteknik (2023-)Abstract : Människan-datorinteraktion (HCI) är ett studieområde som fokuserar på design av datorteknik, särskilt interaktionen mellan människor (användarna) och datorer. Detta projekt beskriver utveckling av en webbapplikation (React) för kunder att göra sina onlineköp. READ MORE
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8. Det är Lugnt, vi tar det Klarna! : A Qualitative Study of Gen Z’s Purchase Intentions for Fashion Using BNPL in an online and in-store context.
University essay fromAbstract : Abstract Background: The evolution of technology has transformed the way we shop, with BNPL services like Klarna and Qliro gaining popularity among consumers. This form of short-term financing offers flexibility by allowing customers to either pay later or divide their costs into interest-free installments. READ MORE
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9. Bot or not : A customer’s perspective of customer service chatbots and human customer service representatives in E-commerce
University essay from Uppsala universitet/Institutionen för informatik och mediaAbstract : Chatbots are increasing in popularity, both as a valuable tool for commercial purposes but also as an area of academic research. It has been successfully applied in multiple application areas such as healthcare, education, customer service and work support. READ MORE
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10. Spotlight on the factors impacting customer satisfaction in offline shopping : A quantitative study
University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)Abstract : Background: Customers find great psychological satisfaction and pleasure when shopping. Customer satisfaction is crucial for a business's success, and increasing it will strengthenfinancial performance and competitiveness. READ MORE