Essays about: "customer s experience"

Showing result 16 - 20 of 328 essays containing the words customer s experience.

1. 16. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

   University essay from KTH/Fastighetsföretagande och finansiella system

   Author : David Lindström; [2023]
   Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

   Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

3. 17. Logistical consequences of rapid deliveries in omnichannel retailing : Investigating the impact of 15-minute deliveries on the demand management and order fulfilment process

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

   Author : Moa Andersson; Evelina Krassow; [2023]
   Keywords : Logistics; Supply chain management; Supply chain; Supply chain processes; Omnichannel; Omnichannel retailing; Consequences; Order fulfilment; Demand Managment; Process;

   Abstract : The need for fast, flexible, and sustainable deliveries has become a key priority for companies as customers demand more convenience in their purchasing experience. Retailers have responded by developing their logistics into an omnichannel to meet these expectations, which has made the supply chain more complex. READ MORE

4. 18. TOWARDS A DESIGN FRAMEWORK FOR EVALUATING BOOKING SYSTEMS : A Comprehensive Examination

   University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

   Author : Emmy Gulliksson; [2023]
   Keywords : Booking Systems; Interface Design; Design guidelines; Design framework; Usability; User Experience; Heuristic Evaluation; Usability Challenges; Bokningssystem; Gränssnittsdesign; Designriktlinjer; Designramverk; Användbarhet; Användarupplevelse; Heuristisk utvärdering; Anvaändbarhetsutmaningar;

   Abstract : This master’s thesis investigates the usability challenges in current booking systems and proposes a new design framework to address these challenges. The research encompasses an in-depth analysis of the usability issues associated with booking systems used to create the design guidelines for the framework. READ MORE

5. 19. Chatbots: Understanding the Implementation Framework. : A Multiple-case Study

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Lindqvist Daniel; Johansson Viktor; [2023]
   Keywords : artificial intelligence; ai; business; organization; chatbot; chatbots; machine learning;

   Abstract : Abstract This paper discussed the increasing use of artificial intelligence (AI) in various industries, particularly in the form of chatbots. Chatbots are AI-powered systems that interact with humans in order to support, collect, and deliver information. READ MORE

6. 20. Servitization in a Heavy Equipment Company: A business model perspective

   University essay from Göteborgs universitet/Graduate School

   Author : Fabiola L. Larco Caro; Asmaa Mohyadin Mahamed; [2022-08-18]
   Keywords : Servitization; Product-service system; Servitization transition; Servitization Readiness; Servitization challenges; Service paradox; Business model; Business model Innovation;

   Abstract : Background: Servitization is a transformation process consisting of the integration of products and services in the value offering of the firms in order to increase value added and improve the customer experience. This process implies a transition from Product-Centric to Product-Service Systems. READ MORE