Essays about: "customer satisfaction on delivery"

Showing result 21 - 25 of 53 essays containing the words customer satisfaction on delivery.

  1. 21. Customer Behaviour Analysis of E-commerce : What information can we get from customers' reviews through big data analysis

    University essay from KTH/Entreprenörskap och Innovation

    Author : Kelvin Soen; Bo Yin; [2019]
    Keywords : Customer behaviour analysis; Online reviews; text analysis; cultures; genders; e-commerce;

    Abstract : Online transactions have been growing exponentially in the last decade, contributing to up to 11% of total retail sales. One of the parameters of success in online transactions are online reviews where customers have the chance to assign level of satisfaction regarding their purchase. READ MORE

  3. 22. Customer Defection and Value in Business-to-Business Relationships

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Emmy Jylhä; [2018]
    Keywords : Customer defection; customer value; value co-creation; relationship quality; customer retention; retention management; trust; satisfaction; commitment;

    Abstract : In order for firms to be able to compete on the market, it is of importance for them to create value for their customers. Value is not only the outcome from providing the customer with a product of high quality, since value co-creation can occur when firms interact with their customers and create strong relationships with them. READ MORE

  4. 23. Optimization and Control of Heat Loads in Buildings

    University essay from KTH/Energiteknik

    Author : Matilda Stendahl; [2018]
    Keywords : district heating; peak shaving; capacity control; smart heating; demand side management; fjärrvärme; toppkapning; effektstyrning; värmestyrning; efterfrågesidahantering;

    Abstract : District heating is considered an environmentally friendly, efficient and cost-effective way of providingheat to buildings but even so, the industry will be facing several challenges in the upcoming years. Acombination of higher operating costs, growing demand, competition from alternative heatingtechnologies, national and international climate and energy goals and the need for transparency towardscustomers places high requirements on many thermal energy suppliers. READ MORE

  5. 24. Factors Influencing the E-commerce Purchase Process of Big High Involvement Products

    University essay from KTH/Industriell Management

    Author : ERICA DRAGON; JOHANNA TAFLIN; [2018]
    Keywords : ;

    Abstract : E-commerce is growing and has grown considerably during the last two decades. It is also growing within product segments previously believed to be hard to sell over the internet, such as big high involvement products and this is calling for an exploration of the e-commerce purchase process for this product segment. READ MORE

  6. 25. Business analysis of Company A's maintenance organisation

    University essay from KTH/Industriell produktion

    Author : Dennis Bremberg; Sina Soltaniah; [2018]
    Keywords : ;

    Abstract : Existing high voltage direct current (HVDC) stations have an estimated life-cycle of 30 to 40 years.During this time, operations will be subjected to varying disturbances, including spare partobsolescence, new cyber-security requirements, unforeseen failures as well as planned and forcedoutages. READ MORE