Essays about: "customer satisfaction on delivery"

Showing result 16 - 20 of 53 essays containing the words customer satisfaction on delivery.

  1. 16. How Much Does It Cost? A quantitative study on the impacts of price presence and choice-set size in Online Grocery Checkout

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Lazar Nesic; Carl Osterman; [2020]
    Keywords : Consumer behaviour; Online Grocery; Checkout; Attribute salience; Choice-process satisfaction;

    Abstract : Online Grocery Shopping is currently one of the fastest growing e-commerce sectors, with traditional grocery retailing further by far the largest retail sector in the physical market. While the design of online grocery stores has been the subject of numerous previous studies in retailing, the checkout process has been sorely neglected. READ MORE

  3. 17. Strategic Inventory Control in Capacity-Constrained Manufacturing Systems : Reviewing the tangible effect of applying multi-echelon optimization in a multi-product environment

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Jonathan Petersson; Pontus Nellgård; [2020]
    Keywords : Inventory Management; Inventory optimization; Lean manufacturing; Discrete event simulation; Industry 4.0; Lagerstyrning; Lageroptimering; Lean tillverkning; Simulering; Industri 4.0;

    Abstract : Firms today maintain complex supply chains containing many dependent stages to manufacture a product to the end customer. Here lies a dilemma, keeping extensive inventory generate higher customer satisfaction by enabling quick deliveries. This increase in inventory, however, comes at an increase in costs. READ MORE

  4. 18. Self transportation of goods for consumers from a retail store: A Pilot study

    University essay from Lunds universitet/Förpackningslogistik

    Author : Shebin Thomas; [2020]
    Keywords : Supply chain management; consumers; last-mile delivery; retail management; self-service; packaging design; packaging logistics.; Technology and Engineering;

    Abstract : The Last-mile delivery is seen as an emerging attention due to the increased focus on e-commerce and Omni-channel retailing. Due to these and since it involves end consumers, organizations look for innovative solutions to provide customers with a service fulfillment option. READ MORE

  5. 19. Customer’s perceptions in Last-mile delivery service

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Ngoc Anh Trinh; [2019]
    Keywords : Last-mile delivery; logistics service quality; perceived value; satisfaction; loyalty; hierarchical construct.; Social Sciences;

    Abstract : Purpose – Increasingly, last mile logistics is driven by customer-oriented strategies that requires better understanding of customers’ perceptions. This thesis views last-mile delivery as a service and aims to examine the relation of logistics service quality and other constructs used in service management literature to measure customers’ perception. READ MORE

  6. 20. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Sara Fredriksson; Anna Schmidt; [2019]
    Keywords : self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Abstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE