Essays about: "innovation and customer satisfaction"
Showing result 36 - 40 of 60 essays containing the words innovation and customer satisfaction.
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36. Continuous Deployment for Complex Software Intensive Industrial Systems
University essay from Mälardalens högskola/Akademin för innovation, design och teknikAbstract : Processes to develop and deliver software have been evolved over the years. One of the primary motivations of this evolution, is gaining the benefits of shorter time-to-market. Continuous deployment is a recent trend to deploy software to the customers automatically and in continuous fashion. READ MORE
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37. Artificial intelligence in banking : A case study of the introduction of a virtual assistant into customer service
University essay from Högskolan i Jönköping/Internationella HandelshögskolanAbstract : The usage of artificial intelligence in banking is an important theme within entrepreneurial research. The purpose of the study was to analyse the motivations, challenges and opportunities for Swedish banking institutes to implement artificial intelligence based solutions into their customer service process. READ MORE
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38. Uncovering Hidden Needs in Ground Engineering : Case Study of LKAB Wassara
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : Detta examensarbete utgick både från behovet av bättre förståelse för grundläggningsmarknaden av LKAB Wassara – ett innovativt företag som har utvecklat den nya tekniken av hydraulisk DTH-borrning; och från insikten att åstadkommande av kundnöjdhet genom uppfyllandet av dolda behov i byggbranschen är en lovande men samtidigt utmanande uppgift. Utmaningen som behandlas i detta examensarbete är tvåfaldig: dels leder de konventionella marknadsundersöknings metoder ofta till att de dolda kundbehoven inte erhålls, trots att dessa behov är mycket viktiga för produktinnovation; och dels är det en brist på fallstudier som utforskar de explicita eller dolda behoven i byggbranschen. READ MORE
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39. Possibilities and critical aspects of customer value creation through technological innovation in the checkout area of physical retail stores
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Purpose: Exploring the possibilities and critical aspects of mobile self-checkout to enhance value creation and customer satisfaction for physical retailer Research question: How can value be (co-)created between a big box retailer and its customers through a mobile self-checkout solution? Theoretical considerations: After the evaluation of the current literature in value (co-)creation, customer experience and self-service technologies, this research will contribute to these areas with the BOSS-model. This model is the result of the theoretical framework, which incorporates the gathered empirical data in order to become an extension of the existing theory in the previous mentioned area. READ MORE
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40. Uncovering Hidden Needs in Ground Engineering: Case Study of LKAB Wassara
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : This thesis stemmed from the need for better understanding of the ground engineering market by LKAB Wassara - an innovative company that developed a novel technology of hydraulic DTH-drilling; and from the insight that achieving customer satisfaction through fulfilment of hidden needs in the construction industry is a promising yet challenging endeavour. The challenge addressed in this thesis is twofold: firstly, the conventional market studies often lead to the hidden customer needs being lost, while these needs are important for product innovation; and secondly, there is a lack of case studies exploring the explicit or hidden needs in the construction business that might be partially explained by complexity of interrelations of products, services and stakeholders inherited to the construction market. READ MORE
