Essays about: "internal customer measurement"

Showing result 1 - 5 of 19 essays containing the words internal customer measurement.

  1. 1. Integration of Advanced Product Quality Planning in Quality Preparation for an Original Equipment Manufacturer in the Automotive Industry : A Case Study at Volvo Group Trucks Operations Powertrain Production in Skövde

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Hanna Gertsson; Henrik Lindberg; [2023]
    Keywords : Advanced product quality planning APQP ; quality preparation; production part approval process PPAP ; IATF 16949; ISO 9001; automotive industry; gap analysis; change management; risk management; product development and process development.;

    Abstract : This study examines the development of Volvo Group Trucks Operations Powertrain Production (Volvo GTO PTP) in Skövde, focusing on the implementation of processes for new products intended for both internal and external customers. Previously, the company solely supplied products within the Volvo Group, functioning as an Original Equipment Manufacturer (OEM). READ MORE

  3. 2. Incentive models to improve the installation service of solar panels - a Case Study at E.ON New Solutions

    University essay from Lunds universitet/Teknisk logistik

    Author : Beata Gynnerstedt; Anneli Håkansson; [2021]
    Keywords : Incentive model; buyer-supplier-customer service triad; service contracting; incentives in contracts; Technology and Engineering;

    Abstract : Background The importance of services is increasing, and companies need well-developed service contracts to ensure the service providers perform at a satisfying level. In contracts, performance-dependent rewards (incentives) can be used to stimulate the agent to act desirably. This master thesis focuses on E. READ MORE

  4. 3. Measuring Customer Satisfaction - A study regarding measuring customer satisfaction at Volvo Penta's authorized dealers

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Martina Andersson; Kristoffer Skalsky; [2017-07-06]
    Keywords : ;

    Abstract : Nowadays measuring customer satisfaction constitutes an important part of a company’s business since it provides valuable information about customers' expectations, preferences and experiences. By measuring customer satisfaction, a company can gain essential insights on how to improve their business. READ MORE

  5. 4. Innovation strategies and performance distribution of ICT-industry’s companies

    University essay from Stockholms universitet/Företagsekonomiska institutionen

    Author : Maksym Feshchuk; [2017]
    Keywords : ICT companies; innovation; companies’ internal resources; companies’ experience on the market; investments in R D; patents; business environment; performance measurement; DEA; Balanced scorecard;

    Abstract : In ICT industry, firms’ financial prosperity and growth are highly depended on innovation. The innovation provides competitive advantage and high performance for the ICT companies. READ MORE

  6. 5. Pay For It and Love It More: A comparative study in marketing psychology between the two campaign methods Pay What You Want and Free

    University essay from Lunds universitet/Institutionen för psykologi

    Author : Erica Jostrup; Emina Salic; [2015]
    Keywords : Cognitive Dissonance; Self-image; Homo Economicus; Free; Pay What You Want; Attitude; Marketing Psychology; Campaign method; SC-IAT; Social Sciences;

    Abstract : This thesis examines whether the marketing procedure Pay What You Want (PWYW) has a stronger positive influence on a consumer’s attitude towards a product in relation to free product trials (FREE). This was studied on students of Lund University with the tool SC-IAT. READ MORE