Essays about: "sample questionnaire on the level of satisfaction"

Showing result 6 - 7 of 7 essays containing the words sample questionnaire on the level of satisfaction.

  1. 6. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    University essay from Ekonomihögskolan, ELNU

    Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE

  3. 7. Managing Quality at the Operational Level : A Case Study at Nordea

    University essay from IHH, Redovisning och finansiering

    Author : Malin Holfve; Mikaela Mård; Maria Pekár; [2009]
    Keywords : Quality; Quality Management; Total Quality Management; TQM; Lean-production; Kaizen; Service Industry; Nordea; Case Study;

    Abstract : The majority of researchers, believe that quality management is the aspect of strategy, a method strategically formed to gain competitive advantage. Quality must however, be managed in the sense that it fits the organization. Besides, organizations must also develop strategies to continuously improve and measure quality work. READ MORE