Essays about: "self-service systems"

Showing result 1 - 5 of 15 essays containing the words self-service systems.

  1. 1. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Author : Pontus Berg Nordström; Kin Lok Lee; [2023]
    Keywords : Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Abstract : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. READ MORE

  3. 2. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Joan Parvazi Nia; Daniel Regnér; [2023]
    Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE

  4. 3. Evaluation between Google's and Microsoft's automated speech recognition services regarding performance in Swedish

    University essay from Uppsala universitet/Institutionen för informationsteknologi

    Author : Nils Sörby; [2022]
    Keywords : ;

    Abstract : This thesis describes the comparison of two Automatic Speech Recognition (ASR) systems, used in the context of call center self-service systems, in Swedish. One of the ASR systems is provided by Google and the other is from Microsoft. READ MORE

  5. 4. Retailing in the digital age : A cross-sectional survey of employees' attitudes toward digitalization

    University essay from Umeå universitet/Företagsekonomi

    Author : Linnea Pernebrink; Adam El Azab; [2019]
    Keywords : Digitalization; retail employees; attitudes; e-commerce; self-service systems;

    Abstract : Digitalization is changing the world, and the retail industry is no exception. The new technologies are affecting retail in multiple ways to increase sales and customer satisfaction. This change is being observed in the physical stores as well as new online markets. READ MORE

  6. 5. Self-Service Business Intelligence: Towards a CSF Model for SSBI Success

    University essay from Lunds universitet/Institutionen för informatik

    Author : Hama Jokel; Behshad Aminy; Mikael Klasson; [2019]
    Keywords : Self-Service Business Intelligence; Business Intelligence; Critical Success Factors; Business and Economics;

    Abstract : Utilizing Business Intelligence (BI) technologies is becoming increasingly important in order to make data-driven decisions enabling organizations to stay competitive. However, with long lead times, organizations are not able to take those time-critical data-driven decisions in order to stay ahead. READ MORE