Essays about: "A STUDY ON SERVICE GAP MODEL"

Showing result 21 - 25 of 85 essays containing the words A STUDY ON SERVICE GAP MODEL.

  1. 21. SELECTING A START-UP AS SAAS VENDOR : Understanding adoption of software-as-a-service delivered by a start-up

    University essay from Umeå universitet/Företagsekonomi

    Author : Hannes Fahlén; Albin Norberg; [2022]
    Keywords : SaaS; SaaS Adoption; Adoption; SaaS Vendor; Start-up; Determinants; SaaS Adoption Determinants;

    Abstract : Our society is increasingly entangled with, and reliant on software. Previously, software has mainly been operated on-premises, i.e., installed and ran on a physical computer, manually supported, and maintained by individuals at the location where the software is running. READ MORE

  3. 22. Service Quality effect on Customer Satisfaction and Word of Mouth

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Gustav Andersson; Carl Ingemarsson; [2022]
    Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

  4. 23. Optimization of Infrastructure Investment for Decarbonization of Public Buses Through Electricity and Hydrogen : The Case Study of Umeå

    University essay from KTH/Energiteknik

    Author : Maria Inês Rocha Jacob; [2022]
    Keywords : Electric buses; fuel cell buses; renewable energy sources; green hydrogen; EV charging stations; hydrogen refuelling stations; Sweden; Elbussar; bränslecellsbussar; förnybara energikällor; grön vätgas; laddningsstationer för elfordon; tankstationer för vätgas; Sverige;

    Abstract : Battery electric vehicles and fuel cell vehicles, i.e. hydrogen vehicles, are promising alternatives to internal combustion engine vehicles to reduce GHG emissions from the transport sector. EV charging and hydrogen refuelling infrastructure is crucial to the deployment of alternative fuels in transport. READ MORE

  5. 24. Maximizing Recommendation System Accuracy In E-Commerce for Clothing And Accessories for Children

    University essay from KTH/Matematik (Avd.)

    Author : Niklas Renström; [2022]
    Keywords : Recommendation System; Session Based; E-Commerce; Clothes; Children s Fashion; Machine Learning; RNN; LSTM; GRU; STAMP; Rekommendationssystem; Sessionsbaserad; E-handel; Kläder; Barnmode; Maskininlärning; Återkopplande Neurala Nätverk;

    Abstract : The industry of electronic commerce (e-commerce) constitutes a great part of the yearly retail consumption in Sweden. Looking at recent years, it has been seen that a rapidly growing sector within the mentioned field is the clothing industry for clothes and accessories for children and newborns. READ MORE

  6. 25. Achieving aid effectiveness through results-based management: : A chimera?

    University essay from Umeå universitet/Statsvetenskapliga institutionen

    Author : Erika Nytting; [2022]
    Keywords : Development aid; Development co-operation; New Public Management; Results Based Management; New Public Service; Management theories; Governance; Results; OECD-DAC; Aid Effectiveness Agenda; Paris Declaration.;

    Abstract : New Public Management has been the prevailing governance model in public sector administration since the late 1980s. In 2005, OECD-DAC member states adopted the resultsbased management model ‘Paris Agenda for Aid Effectiveness’, building on new public management theory and values. READ MORE