Essays about: "A STUDY ON SERVICE GAP MODEL"

Showing result 31 - 35 of 85 essays containing the words A STUDY ON SERVICE GAP MODEL.

  1. 31. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Emil Lendrén; [2021]
    Keywords : Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

    Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE

  3. 32. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Ines Poncin; Julie Walter-Malcurat; [2021]
    Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

    Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE

  4. 33. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

    University essay from Umeå universitet/Företagsekonomi

    Author : Habtamu Abezie; [2020]
    Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

    Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE

  5. 34. Designing Virtual Reality Experiences for Elderly : A qualitative study focusing on VR suppliers operating within the elder care sector.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Elin Bohlin; Linn Müller; [2020]
    Keywords : Virtual reality; Technology; Customer Experience; Customer value; Digital immigrants; Early and Late adopters; Digital divide; Elderly; Designing for elderly; Design process;

    Abstract : Abstract                                                    This thesis provides an in-depth research of five VR suppliers working with creating VR experiences targeted to elderly within the elder care sector in Sweden. Furthermore, a technological knowledge gap between elderly and VR technology are researched. READ MORE

  6. 35. How do startups prevent encountering the funding gap?

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Aatu Keränen; Narmin Nasibli; [2020]
    Keywords : Funding gap; Financial gap; Valley of Death; Entrepreneurial finance; Business and Economics;

    Abstract : Purpose – This paper aims to address the issue with securing finance in the funding gap that has negative effects on the entrepreneurial eco system as a whole since many business ideas never gets commercialized into the market. Furthermore, we seek to contribute to existing research and increase the chances for the entrepreneur to succeed in terms of commercializing their service or product. READ MORE