Essays about: "Customer Centric"

Showing result 26 - 30 of 81 essays containing the words Customer Centric.

  1. 26. The key factors in meeting the evolving customer values in Swedish retail, an omni-channel perspective

    University essay from Lunds universitet/Innovation

    Author : Rakel Sieradzki; Elsa Sollbe; [2020]
    Keywords : Omni-channel; Swedish retail; Internet of Things; Customer value; Value-driven; Technology and Engineering;

    Abstract : The retail industry is in an ongoing transformation with new customer behaviors. In an omni-channel environment, multiple channels are integrated and the customer has a more central role within retail. READ MORE

  3. 27. Customer Experience without Customer Contact: DSOs Adapting to a Supplier Centric Market : A multiple case study of Swedish DSOs

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Erik Bexelius; John Diklev; [2020]
    Keywords : ;

    Abstract : Structural changes are looming in the Swedish electricity system. Underlying forces pushing for industry practices to transform are sustainability goals, digitalisation and free market ambitions. READ MORE

  4. 28. An exploratory method of customer input integration into product portfolio strategy : A Case Study of Yaskawa Nordic AB

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Michél Duckstein; Job Van Voorst; [2020]
    Keywords : Co-creation; Customer Integration Methods; Customer Input Integration; Product Portfolio Strategy;

    Abstract : Customer-centric business approaches have been theorized over the last decades (Sheth, Sisodia and Sharma, 2000; Sheth, Sethia and Srinivas, 2011; Rajagopal, 2020). However, the active usage of customer input for a successful product portfolio strategy is widespread but not yet fully implemented (Cooper, Edgett and Kleinschmidt, 2002). READ MORE

  5. 29. Smart Contracts, Insurtechs and the Future of Insurance

    University essay from Lunds universitet/Innovationsteknik

    Author : John Scherrer; Abtin Salahshor; [2020]
    Keywords : Smart contracts; Blockchain; Insurance; Insurtech; Diffusion theory; Adoption barriers; Technology and Engineering;

    Abstract : The insurance industry is notoriously conservative and has seen comparably few technological improvements in the last fifty years. A wave of new technology- driven insurance firms, or insurtechs, is changing that. READ MORE

  6. 30. Factors Affecting Consumers’ Intention to Use Online Music Service and Customer Satisfaction in South Korea

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Minki Park; [2020]
    Keywords : ;

    Abstract : This study aims to investigate factors that affect consumers’ behavioral intentions to use online music services and the extent to which users of these services are satisfied with their experience. It also seeks to clarify the relationship between customer satisfaction and repurchase intention. READ MORE