Essays about: "Customer focus in banking"

Showing result 1 - 5 of 38 essays containing the words Customer focus in banking.

1. 1. Open finance – a retail perspective: Creating and capturing value while balancing the dilemma of data protection

   University essay from Lunds universitet/Produktionsekonomi

   Author : Philips Pham; [2023]
   Keywords : Open finance; value capture; value creation; data protection; retail company; Technology and Engineering;

   Abstract : The banking and financial services industry is experiencing a significant transformation driven by factors such as regulatory changes, customer demands, and the growing focus on data. This evolution has given rise to the concept of open finance, an extension of open banking that encompasses various financial sectors. READ MORE

3. 2. Perceptions on Social Banking : an experimental analysis following narrative economic theory

   University essay from SLU/Dept. of Economics

   Author : Koen Cornelis Gerardus Maria Van Boxel; [2022]
   Keywords : sustainable finance; social bank; banking; experimental economics; behavioral research; perceptions; narrative economics;

   Abstract : The presented paper employs a between-subject experimental survey with one control and two treatment groups. These three groups were each shown a different narrative capturing either a bank that does traditional banking operations, a bank which does traditional banking operations and has a focus on following environmental-, social-, and governance (ESG) guidelines, and a social bank which puts focus on maximizing social welfare. READ MORE

4. 3. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Naz Gizem Karahanli; Johannes Touma; [2021]
   Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

   Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

5. 4. A study on dynamics of green financing : A qualitative analysis of supply and demand on green products and future opportunities

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Julie Salicath Aasen; Emma Eichhardt; Olivia Steen; [2020]
   Keywords : ;

   Abstract : Global warming and an increased focus on sustainability has grown in society and in various industries. This study takes an approach in the role of the financial industry with a focus on sustainability from a supply and demand perspective in the Scandinavian banking market. READ MORE

6. 5. SCOPING DIGITAL BUSINESS STRATEGY IN BANKING: A COMPARATIVE STUDY OF ITALY, SWEDEN AND SWITZERLAND

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Arber Buqa; Carl-Nicholas Fung; [2019-08-08]
   Keywords : Banking; Digital Business Strategy; Digital Value Disciplines; Areas of Action; Digitalization;

   Abstract : Digitalization is profoundly impacting the banking industry. Banks are no longer the sole providers of financial services as they face competition from fintech startups and firms from other industries entering the financial services market. READ MORE