Essays about: "How to improve IT customer service"
Showing result 1 - 5 of 113 essays containing the words How to improve IT customer service.
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1. AI/ML Development for RAN Applications : Deep Learning in Log Event Prediction
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Since many log tracing application and diagnostic commands are now available on nodes at base station, event log can easily be collected, parsed and structured for network performance analysis. In order to improve In Service Performance of customer network, a sequential machine learning model can be trained, test, and deployed on each node to learn from the past events to predict future crashes or a failure. READ MORE
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2. Prediction Models for TV Case Resolution Times with Machine Learning
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE
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3. The Role of Self-Service Technology in Enhancing Value : An Exploratory B2B Case Study from a Business Model Perspective
University essay from KTH/Skolan för industriell teknik och management (ITM)Abstract : As digitalization and sustainability evolves, the environment in which businesses operate constantly change. Value perceptions shift as a result of this and become increasingly multifaceted. Businesses must therefore adapt their business models. This is an issue within B2BIT procurement processes which are object to continuous change. READ MORE
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4. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden
University essay from Stockholms universitet/Institutionen för data- och systemvetenskapAbstract : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. READ MORE
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5. Consumers' Interactions with Chatbots : A qualitative study about the optimization of customer service
University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknikAbstract : Research questions: How can businesses improve the trustworthiness and competence of chatbots for consumers? Purpose: The purpose is to investigate how chatbots' perceived competence and trustworthiness impact consumers' willingness to interact with them. The study aims to identify patterns or businesses to advance Method: The study relies on qualitative data and semi-structured interviews with consumers about their experience with chatbots. READ MORE