Essays about: "contact point"

Showing result 1 - 5 of 217 essays containing the words contact point.

  1. 1. Evaluating the feasibility of chitosan as an adhesive for wood laminates and as a matrix for transparent wood

    University essay from KTH/Fiber- och polymerteknologi

    Author : Nihar Sakhadeo; [2023]
    Keywords : Transparent wood; Chitosan; Biobased adhesives; Biopolymers; Laminate; Transparent trä; Kitosan; Biobaserad adhesiv; Biopolymer; Laminat;

    Abstract : En av grundpelarna i alla hållbara system är införandet av en cirkulär ekonomi, som främjar återanvändning och återvinning av material. Plast är en av i utmaning i detta avseende på grund av den stora produktionsvolymen variation i sorter och långsamma nedbrytn. READ MORE

  3. 2. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
    Keywords : Service encounter; Social presence; Mere presence; E-commerce;

    Abstract : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. READ MORE

  4. 3. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  5. 4. Informal Knowledge Sharing : Grasping the Complexity of Sharing Knowledge in Ericsson’s Software Development

    University essay from Linköpings universitet/Projekt, innovationer och entreprenörskap

    Author : Arvid Wittwång; Amanda Perlind; [2023]
    Keywords : Knowledge; Knowledge Management; Knowledge Sharing; Informal Knowledge Sharing; Knowledge Sharing Culture; Information; Electronic Knowledge Network; Digital Tools; Software Development; Product Development; Ericsson; Cloud RAN; 5G; Case Study; Multi-Grounded Theory; Grounded Theory;

    Abstract : Many organizations have realized the importance of managing what they know in a proper way, with the sharing of knowledge as one of the most central aspects. However, the practices of knowledge sharing are seldom fully understood, and thus implementations of technical systems intended to improve knowledge sharing have less effect than expected. READ MORE

  6. 5. The contemporary string instruments : How to master extended bowed string instrument performance techniques

    University essay from Kungl. Musikhögskolan/Institutionen för klassisk musik

    Author : Arttu Nummela; [2023]
    Keywords : contemporary music; contemporary bowed instrument techniques; extended technique practice;

    Abstract : In this study, the focus is on techniques for playing contemporary music on the viola and other bowed string instruments. These techniques include playing overpressure, some percussion techniques, special pizzicato and left-hand pizzicato techniques, different contact point techniques, various harmonic techniques such as Effleuré, multiphones and subharmonics, and trills. READ MORE