Essays about: "customer expectations and perception of service quality"

Showing result 11 - 12 of 12 essays containing the words customer expectations and perception of service quality.

  1. 11. Ledtidens betydelse för privata skogsägares kundnöjdhet i samband med gallring

    University essay from SLU/Dept. of Forest Resource Management

    Author : Martin Roth; [2010]
    Keywords : Gap-teorin; virkesköp; kundnöjdhet; enkätundersökning;

    Abstract : Today, a large proportion of wood supplied for the Swedish forest industry is bought from private forest owners while forest companies at the same time provide the forest owners with services such as logging services and transportation. Today, forest companies work extensively with keeping the time used for transport and logging short. READ MORE

  3. 12. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Balasubrahmanyam Annam; Narasimha Rao Yallapragada; [2006]
    Keywords : Technology-Based Self-Service;

    Abstract : In the present society technological innovations are playing significant role in every phase of human life, human interaction with machines has become essential in service sector. In the past a number of efforts have been made in the literature of service marketing to understand how companies can better deliver their services with the help of self-service technology. READ MORE