Essays about: "customer expectations and perception of service quality"

Showing result 6 - 10 of 12 essays containing the words customer expectations and perception of service quality.

1. 6. Customer Satisfaction in the Higher Education Industry

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Ann-Christin Fischer; Punyasooree Suwunphong; [2015]
   Keywords : customer satisfaction; service quality; service marketing; international stu- dents; higher education; culture shock; Mathematics and Statistics;

   Abstract : Abstract Introduction: Understanding customer satisfaction is a central objective of organiza- tions. Besides, satisfaction is an indicator of how customers perceive the quality of an offered product or service. READ MORE

3. 7. Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service

   University essay from Företagsekonomiska institutionen

   Author : Seyoum Akele; [2012]
   Keywords : Customer Service Quality; SERVQUAL; Prepayment; EEPCO; Relationship Marketing; Customer Behavior;

   Abstract : Ethiopian Electric Power Corporation (EEPCO), state owned monopoly that generates, transmits, and distributes and sales electric power nationwide, has been undergoing various continued utility management practices. One of the major improvements, as part of the transformation, was the introduction of Prepayment (Metering) System, over that of the conventional metering service, which had been forcing the Corporation to follow lengthy service processes, in order to support the realization of its long term strategic vision of providing quality electric service and being competitive in an energy export. READ MORE

4. 8. What makes Industrial Buyers Loyal? : A Study of Loyal and Non-Loyal Aggregate Producing Customers in Sweden

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Thomas Hedin; [2012]
   Keywords : Customer retention; Availability; Sales; Service; Quality; Brand; Price; Aggregate; Satisfaction;

   Abstract : This thesis examines which factors affect successful customer retention in the aggregate crushing business in Sweden. This sector has a crucial role for the construction industry and other related industries according to SBMI (The Swedish Aggregates Producers Association, 2012). READ MORE

5. 9. Buyers' and users' perception of satisfaction : - A quantitative case study of the educational services provided by Revenues

   University essay from Handelshögskolan vid Umeå universitet

   Author : Mattias Källström; Gabriella Gall; [2011]
   Keywords : ;

   Abstract : Due to the increased competition in the service sector, and the increase of customers’ ability to spread their thoughts and experiences about different services, the pressure on the companies operating in the service sector has increased rapidly. We have conducted an investigation of a specific case of Revenues, a service company operating in Umeå, with both private and public customers. READ MORE

6. 10. Customers perceptions of the use of internet in the marketing communication: A case study of a retail laptop company

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Md. Mahbub Ullah; [2011]
   Keywords : Consumer Perception; sale representative; virtual marketing; social marketing tool; marketing communication;

   Abstract : The rapid growth of the Internet has provided tremendous opportunities for laptop companies to offer quality of customer service. The prime drivers and motivations for offering such customer service through the web are to reduce service costs and to provide efficient and effective service to customers. READ MORE