Essays about: "customer satisfaction retail"

Showing result 16 - 20 of 79 essays containing the words customer satisfaction retail.

1. 16. Customer Satisfaction in the Cooperative Banking industry: a quantitative approach.

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Nils Baqué; Alban Ferati; Rahul Singh; [2021]
   Keywords : Cooperative Banking Industry; Financial Industry; Retail Banking; Customer Satisfaction; Perceived Quality; Perceived Value; France;

   Abstract : [Introduction] Cooperative banks in France have a major impact on the finance industry and the French economy. The French financial ecosystem differs in comparison with other European countries because of a higher number of cooperative banking groups, which have a dominant market share in the financial industry. READ MORE

3. 17. Investigating the impact of nudging on customers’ behavior : A retail store experiment with IoT devices

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Robert Ferm; [2021]
   Keywords : Choice architecture; Customer behavior; Customer satisfaction; Decision- Making; IoT; Marketing; Motion Sensor; Need for Touch; NFT; Nudge; Nudging; Retail;

   Abstract : Between 4000-10 000 ads each day every day. That is how many ads we as customers are exposed to individually, each and every day. To reach a higher efficiency in marketing, marketing managers and store owners nowadays aiming to increase the customer satisfaction by striving to understand the customer behavior and their decisioning-making. READ MORE

4. 18. Three clicks away : A multiple case study of how technologies change the customer journey in the retail furniture sector.

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Elin Adolfsson; Julia Edström; Wilma Övringe; [2021]
   Keywords : Customer experience; customer journey; touchpoints in customer journey; technological touchpoints; customer engagement; experience quality; retail; technology and furniture-sector.;

   Abstract : The digital world is constantly growing. This contributes to increasing expectations and demands in the technical aspect. Digitization is powerful, but it further contributes to a number of challenges, such as the coordination of physical and digital stores. READ MORE

5. 19. A Review of Artificial Intelligence used in Assortment Planning : A Suggested Approach Applied in the Fast Fashion Industry

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : Alexandra Kosovic; Jeanna Peebo; [2021]
   Keywords : Fast fashion; supply chain management; category sales planning; assortment planning; artificial intelligence; supply chain analytics; Snabbt mode; försörjningskedja; kategoristyrning; sortimentsplanering; artificiell intelligens; supply chain analytics;

   Abstract : The short life cycles and highly variable demand in the fast fashion market causes various challenges in a retailer’s supply chain management processes. The essential task at hand is to provide the right product, at the right time, and at the right place. READ MORE

6. 20. Open Banking Loyalty A qualitative study on customer loyalty in retail banking.

   University essay from Göteborgs universitet/Graduate School

   Author : Albin Läckberg; Timothy Larsson; [2020-06-23]
   Keywords : Open Banking; Customer Loyalty; Trust; Satisfaction; Switching costs;

   Abstract : Purpose: This paper investigates how open banking is thought to influence customer loyalty in a retail banking context. The study is limited to the established banks on the Swedish market and aims to illustrate how banks perceive and react to open banking, and what this means for customer loyalty in retail banking. READ MORE