Essays about: "customer satisfaction telecom industry"

Showing result 1 - 5 of 8 essays containing the words customer satisfaction telecom industry.

1. 1. Demystifying AI Adoption - Beyond the Hype

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Karoline Johnsen; Amanda Lindblom; [2020]
   Keywords : Artificial Intelligence; Adoption; Telecom Industry; TOE-framework; TTF-framework;

   Abstract : Artificial Intelligence (AI) is expected to have a fundamental impact on the way we do business and become a significant source of value to various industries. However, few companies have an AI strategy in place, and telecom companies, which are frontrunners within AI adoption, state that it is the most overhyped emerging technology. READ MORE

3. 2. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Yaser Qayyum; [2017]
   Keywords : Product Differentiation; Service Differentiation; Innovation; Customer Satisfaction; Service Quality; Customer Value; Value Added Services; Price; Advertising Promotion; Regulations; Competitive Imitation;

   Abstract : Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the mobile telecom services industry is the offering of homogenous products/services to the whole market, which indicates services being undifferentiated. READ MORE

4. 3. Customer Churn Prediction Using Big Data Analytics

   University essay from Blekinge Tekniska Högskola/Institutionen för kommunikationssystem

   Author : NAREN NAGA PAVAN PRITHVI TANNEEDI; [2016]
   Keywords : Big Data; churn prediction; decision tree; Quality of Experience;

   Abstract :      Customer churn is always a grievous issue for the Telecom industry as customers do not hesitate to leave if they don’t find what they are looking for. They certainly want competitive pricing, value for money and above all, high quality service. Customer churning is directly related to customer satisfaction. READ MORE

5. 4. The Relationship between Job Quality and Customer Satisfaction in Customer Contact Centers of Pakistan

   University essay from Företagsekonomi

   Author : Ammar Arshad; Khurram Shahzad; [2013]
   Keywords : job quality; customer satisfaction;

   Abstract : Most of the researchers have discussed the phenomenon of job quality from different perspectives in Customer Contact Center. The current study has highlighted this issue by investigating the relationships of job quality within the organization and the external world. The literature of the study thoroughly discussed the issue in a symmetric way. READ MORE

6. 5. Modeling Customer Lifetime Value in the Telecom Industry

   University essay from Lunds universitet/Produktionsekonomi

   Author : Peter Flordahl; Joakim Friberg; [2013]
   Keywords : Customer Lifetime Value; CLV; Telecom; Churn; Retention; Ordered Probit Regression; Simulation; Technology and Engineering;

   Abstract : Background The fierce competition in the telecom industry makes operators heavily invest in acquiring new customers. This is most often done with marketing campaigns and subsidies of handsets. But to be truly profitable, it is crucial not only to attract new customers, but also to make sure they retain with the company for as long time as possible. READ MORE