Essays about: "customer service reports"

Showing result 16 - 20 of 39 essays containing the words customer service reports.

1. 16. Customer value for business model innovation : Case of O&M services in Swedish Wind Industry

   University essay from Högskolan i Halmstad/Business Model Innovation (BMI)

   Author : Niklas Göthberg; Anastacia Simonchik; [2014]
   Keywords : Customer value; business model; wind energy; operation and maintenance;

   Abstract : Wind energy industry has been growing fast during last years, and the demand for operation and maintenance (O&M) services has been increasing rapidly. As wind turbine manufacturing companies have been focusing more on selling rather than after sales services, this created problems in O&M, which started to influence the overall profitability of wind energy projects. READ MORE

3. 17. Klagomålshantering av e-handelsföretag på Facebook : ett ramverk för klagomålshantering

   University essay from SLU/Dept. of Economics

   Author : Andreas Hansson; Kristian Larsson; Billy Persson; [2014]
   Keywords : e-handel; Negativ mun-till-mun”; Facebook; klagomålshantering; kundlojalitet;

   Abstract : Svensk e-handel har de senaste åren vuxit kraftigt, vilket har lett till att andelen e-handels-företag har ökat i Sverige de senaste åren. Konsumenten har idag större valmöjlighet vid val av företag. Företagen erbjuder bra fraktvillkor, tryggare betalningsformer och mer användarvänliga hemsidor. READ MORE

4. 18. Client Employment of previous Auditors : Banks' Views on Auditor Independence

   University essay from Karlstads universitet/Avdelningen för företagsekonomi

   Author : Max Ziegler; Heidrun Schlaich; [2014]
   Keywords : Accounting; Auditors Independence; Auditor; Audit;

   Abstract : Through the audit of annual reports, auditors contribute to the credibility of financial information. To ensure trustworthiness, the auditor has to be independent from the audited company. Auditors’ independence has been a very broadly discussed topic for many years. READ MORE

5. 19. Influential factors affecting the undesired fault correction outcomes in large-scaled companies

   University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

   Author : Mehmet Selvi; Güral Büyükcan; [2014]
   Keywords : fault correction; trouble reports; customer service reports; Influential factors; undesired fault correction outcomes;

   Abstract : Context. Fault correction process is one of the two main activities in software evolution model. As it is very important for software maintainability, software industry especially large-scaled global companies, aim to have mature fault correction processes that detect faults and correct them in a continuous and efficient way. READ MORE

6. 20. Communication in Complaint Handling

   University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Author : Kim Dao Jonsson; [2013-09-20]
   Keywords : Swedish Telecom; complaint handling; post-complaint satisfaction; negative emotions; behavioural intentions; perceived justice;

   Abstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE