Essays about: "gaps model of service quality"

Showing result 1 - 5 of 12 essays containing the words gaps model of service quality.

  1. 1. From Plate to Palate: Elevating Customer Experience Management and Satisfaction : A case study of Swedish fine dining restaurants

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Benmakhlouf Sara; Rodrigo Fajardo; [2023]
    Keywords : Fine dining restaurants; customer experience; customer satisfaction; five aspects of a meal model; service blueprints; service clues and messages;

    Abstract : Customer experience is a broad topic that can cover several different branches,fields and industries. Various researchers have done significant work into thetopic, yet it still has gaps of fragmentation and an overall understanding on howto manage it. READ MORE

  3. 2. A systematic mapping study on Quality of Service in industrial cloud computing

    University essay from Mälardalens högskola/Inbyggda system

    Author : Malvina Latifaj; [2020]
    Keywords : ;

    Abstract : Context -- The rapid development of Industry 4.0 and Industrial Cyber-Physical Systems is leading to the exponential growth of unprocessed volumes of data. Industrial cloud computing has shown great potential as a solution that can provide the necessary resources for processing these data. READ MORE

  4. 3. Effects of Perceived Risks on Online Shopping Behavior

    University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Author : Abu Bakr Nadeem Azhar; [2019]
    Keywords : Online Shopping; Perceived Risks; Online buyers; Online non-buyers; Online Shopping Behavior;

    Abstract : Online shopping is rapidly expanding across the globe including developing markets. The consumer is under the perception of different types of risks associated with online shopping which may damage him. READ MORE

  5. 4. Identification of performance gaps in service interactions that influence customer satisfaction

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Haidar shareef; Jose Carlos Villatoro; [2014]
    Keywords : Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps;

    Abstract : This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service interactions. The Service Concept model by Goldstein et al. READ MORE

  6. 5. A Vision for a Better User Experience in a Smart Home

    University essay from Blekinge Tekniska Högskola/Institutionen för maskinteknik

    Author : Sicong Ma; Prina Shah; Jun Che; [2014]
    Keywords : PSS; Product-Service Systems; Automation; Product and Service; User Needs; User Experience; Smart Home; Sustainability;

    Abstract : The maturity of smart home technologies and wireless capabilities, increased accessibility through mass-market availability of internet is making the feasibility of the smart home more realistic. The added incentives to better control utilities and communications to make lives more sustainable, has also driven the growth in the market. READ MORE