Essays about: "kundfeedback"

Found 3 essays containing the word kundfeedback.

  1. 1. Collecting and Integrating Customer Feedback: A Case Study of SaaS Companies Working B2B

    University essay from Lunds universitet/Produktionsekonomi

    Author : Oscar Ahlgren; Johanna Dalentoft; [2020]
    Keywords : Software-as-a-Service; SaaS; customer feedback collection; B2B; user input; Technology and Engineering;

    Abstract : Even though companies are aiming for an agile way of working, and by that mainly focusing on providing value to their customers, it is challenging to get accurate customer data. Software companies are struggling in effectively and efficiently integrating customer feedback in their development processes. READ MORE

  3. 2. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Alexander Skogsberg; Marja Wedberg; [2019]
    Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

    Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE

  4. 3. Identification of performance gaps in service interactions that influence customer satisfaction

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Haidar shareef; Jose Carlos Villatoro; [2014]
    Keywords : Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps;

    Abstract : This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service interactions. The Service Concept model by Goldstein et al. READ MORE