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Showing result 1 - 5 of 14 essays matching the above criteria.

1. 1. Digital Services of Banks - Increasing Customer Satisfaction or Growing Digital Divide? A study on elderly Swedish bank customers' acceptance of bank's digital services

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Philip Lindh; Jacob Falksäter; [2022]
   Keywords : Digitalization; Banking; Digital divide; Technology Acceptance Model; Elderly customers;

   Abstract : The digitalization in the banking sector has rapidly transformed the way bank customers interact with their bank and benefit from its banking services. As a result of this quick transformation, many older people feel they have been left behind and are struggling to adapt to the new way of doing the essential bank errands that needs to be done in order to still be a part of modern society. READ MORE

3. 2. Losing their war : Using Service-Dominant Logic To Assess The Market Position Of Traditional Swedish Banks

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Kirill Kuzhelko; [2021]
   Keywords : Banking Services; Traditional Banks; Fintech Companies; Service-Dominant Logic; Value Co-Creation Process.;

   Abstract : Being influenced by advanced technology solutions, modern business is undergoing significant transformations. This is also true about the financial services sector, where innovative solutions are being actively used and new fintech companies are emerging. Against this background, the market share of large traditional banks reduces steadily. READ MORE

4. 3. Gender differences in debt collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : ARMAN KARÉGAR; [2021]
   Keywords : Debt collection; Debt collection measures; Human psyche; Risk-taking; Status; Regression; Machine learning; Open banking; Inkasso; Inkassoåtgärder; Mänskligt psyke; Risktagande; Status; Regression; Maskininlärning; Open banking;

   Abstract : From the perspective of debt collectors, the goal of debt collection processes is to maximize the chances of a debt being repaid, while minimizing the time to repayment taking place. The purpose of this thesis is to investigate what measure that is most commonly leading to debt being repaid within 30 days. READ MORE

5. 4. The Precarious Issue of Residential Development Financing : A Medium Sized Developer’s Troublesome Reality

   University essay from KTH/Fastigheter och byggande

   Author : Daniel Max; Victor Spolander; [2021]
   Keywords : Residential Development Financing; Debt Capital; Alternative Financing Solutions; Finansiering av Bostadsutveckling; Lånefinansiering; Alternativa Finansieringslösningar;

   Abstract : Residential real estate development is a capital-intensive business with a lot of risks involved, particularly according to Swedish banks. Since the price fall and decreased consumer confidence on the housing market in 2017, banks have become considerably more restrictive with regards to their approval of construction credit, especially towards smaller and medium sized actors on the residential real estate development market. READ MORE

6. 5. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Naz Gizem Karahanli; Johannes Touma; [2021]
   Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

   Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE