Essays about: "service quality banks"

Showing result 16 - 20 of 32 essays containing the words service quality banks.

  1. 16. The critical success factors of information and communication technology usage in Nigeria’s commercial banks

    University essay from SLU/Dept. of Economics

    Author : Kelvin Omorowa; [2011]
    Keywords : Commercial bank; Technology; Customers; Service ; Critical Success factor;

    Abstract : The rapidly changing business environments in which organizations operate have brought challenges that organizations must meet up with in other to remain competitive. According to Adewoye (2007), these environments in which banks and other organizations operate are competitive, complex and consist of changing operational conditions. READ MORE

  3. 17. How to deliver quality service : in Swedbank AB Gävle City

    University essay from Avdelningen för ekonomi

    Author : Qian Wang; Xiao Sisi; [2011]
    Keywords : delivering quality service; HR strategy; demand and capacity; Swedbank AB Gävle City;

    Abstract : Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. READ MORE

  4. 18. Customer Loyalty: A case study of a local bank in Sweden

    University essay from Internationella Handelshögskolan

    Author : Sara Fransson; Karolina Lahdeaho; Therese Skoglund; [2011]
    Keywords : Customer loyalty; Relationship marketing; Complaint management; Service quality; Kundlojalitet; Relationsmarknadsföring; klagomålshantering; servicekvalitet;

    Abstract : Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only focusing on acquiring new customers. Managers should focus on increasing customer satisfaction and communication levels as well as providing higher service quality. READ MORE

  5. 19. Monitoring system and alarms visualization

    University essay from Institutionen för datavetenskap, fysik och matematik, DFM

    Author : Michelle Leite Santana; [2011]
    Keywords : zend framework; php; MySQL; monitoring system; sms; bulk-sms;

    Abstract : Along with the popularization of the SMS (Short Message Service) as a communication tool among big companies, such as flight and train companies, post offices and banks, a new branch started to take place in the mobile communication industry: bulk-SMS business. The companies send the SMS to their costumers through an aggregator, which in turn send the SMS further to the customers’ mobile phone. READ MORE

  6. 20. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Lebo Emori; Seth Ackah; [2010]
    Keywords : service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF;

    Abstract : This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from the perspective of retail banking customers in the United Kingdom. The study draws on customer behavior and attitude premised on the SERVQUAL and SERVPERF models originated by Parasuraman et al. READ MORE