Essays about: "six sigma service improvement"

Showing result 1 - 5 of 9 essays containing the words six sigma service improvement.

1. 1. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

   Author : Deepika Dronamraju; [2018]
   Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

   Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

3. 2. Lean Six Sigma in the service credit business : A case study on how the DMAIC method should be adapted on an already existing process at Hoist Finance

   University essay from Uppsala universitet/Industriell teknik

   Author : Frida Nygren; [2016]
   Keywords : Lean Six Sigma; DMAIC; Processes; Service business; Debt collection; Finance;

   Abstract : The project degree is written within the department of Industrial Engineering & Management at Uppsala University. The object with this study is to improve the current capabilities of the Internal Collection process at the service credit company Hoist Finance with the improvement methodology Lean Six Sigma and associated DMAIC cycle. READ MORE

4. 3. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives

   University essay from Handelshögskolan vid Umeå universitet

   Author : Anna Globenko; Zinaida Sianova; [2012]
   Keywords : Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma;

   Abstract : Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533). Thus, quality management should be an integral part of service organizations’ performance. READ MORE

5. 4. Managing New Service Development through Relationship Marketing.- : An application of Six Sigma DMAIC methodology in a Telecom Company.

   University essay from KTH/Industriell Management

   Author : Maria Fernanda Eliopoulos; [2012]
   Keywords : New Service Development NSD ; Relationship Marketing; DMAIC OF Six Sigma; Critical To Quality CTQ ; Voice of the Customer VOC ; Customer Satisfaction; Scenario 1 “Standard Services”; Scenario 2 “Special Solutions”.;

   Abstract : Customer-oriented processes are essential to achieve customer satisfaction. This research describes the application of the concepts of Relationship Marketing as a starting point in the process of developing new services in a telecommunications service provider in Spain. READ MORE

6. 5. Customer Value Driven Continuous Improvements in Sales and Services

   University essay from Lunds universitet/Företagsekonomiska institutionen; Lunds universitet/Ekonomihögskolan

   Author : Joakim Olsson; Magnus Flodberg; [2011]
   Keywords : CVAM; customer value driven continuous improvement; customer value; continuous improvements; lean; Six Sigma ; Business and Economics;

   Abstract : Title: Customer Value Driven Continuous Improvements in Sales and Service - Introducing the Customer Value Assessment Method (CVAM) Authors: Magnus Flodberg and Joakim Olsson Supervisors: Fredrik Häglund, Institute of Economic Research, Department of Business Administration, School of Economics and Management, Lund University Bertil I. Nilsson, Industrial Management and Logistics, Faculty of Engineering, Lund University Problematization: Carlson Wholesale System (CWS) is a system for working with continuous improvements in sales and service processes, developed with inspiration from the Toyota Production System and Carlson’s own Carlson Manufacturing System (CMS). READ MORE