Essays about: "strategy for hotels"

Showing result 16 - 20 of 23 essays containing the words strategy for hotels.

  1. 16. How to create loyal visitors in hotel businesses

    University essay from Sektionen för Hälsa och Samhälle

    Author : Maria Bertilsson; Björn Persson; [2011]
    Keywords : Customer Relationship Management; Organizational factors; loyalty; business traveler;

    Abstract : The purpose of this research paper is to provide an understanding for organizational factors effect on Customer Relationship Management (CRM) in the hotel business and then investigate CRM activities effect on loyalty among business travelers. An analysis of 163 questionnaires gathered from hotels in Sweden resulted in two main findings. READ MORE

  3. 17. HOTEL MAINTENANCE MANAGEMENT : Strategic practices in hotel operation

    University essay from KTH/Bygg- och fastighetsekonomi

    Author : Susan Aryee; [2011]
    Keywords : Maintenance strategy; maintenance practice; hotel operation;

    Abstract : Purpose The purpose is to identify responsibility of owners and operators for maintenance of assets, fixtures and fittings, to identify maintenance management strategies adopted for the efficient operation of hotels and to find out difficulties faced by operators in implementing these strategies. Methodology Four interviews provided supplementary data for the main data collection phase involving administration of 64 questionnaires to hotel operators and maintenance managers. READ MORE

  4. 18. Internal recruitment in the hotel industry -A case study of how internal recruiting affect employees' motivation

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Jakob Bjurgert; Johan Karlsson; [2010-11-11]
    Keywords : Internal recruitment; incentive compensation systems; promotion and hotel;

    Abstract : Background and problem: Two years ago, we made a small case about the Hotel Scandic Rubinen. We became very impressed with the manager, who had worked his way from being a doorman to becoming the manager of the hotel. READ MORE

  5. 19. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China

    University essay from Avdelningen för ekonomi

    Author : Zhiman Liang; Xin Ye; [2010]
    Keywords : People; Service culture; Human resource strategy; Employee; Service delivery; Hotel;

    Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE

  6. 20. Certification- possibilities and challenges for obtaining sustainable tourism

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Sofie Ullström; [2009]
    Keywords : certification; business ethics; csr; sustainability; tourism industry and customer management; Tourism; Turism; Social Sciences;

    Abstract : The purpose of this thesis is to analyze the possibilities and challenges of certification for obtaining sustainable tourism. On the basis of the purpose, I have designed two research questions. 1.Which are the possibilities of certification? 2. READ MORE