Essays about: "Customers’ satisfaction"

Showing result 11 - 15 of 464 essays containing the words Customers’ satisfaction.

  1. 11. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 12. Improvement of Prevas’ AB quality management system according to ISO 13485:2016 : As a parallel project with the fictive development of ViroDetect for Sweden Diagnostics AB

    University essay from Uppsala universitet/Tillämpad materialvetenskap

    Author : Sophie Klingspor; Niclas Svensson; [2023]
    Keywords : continuous improvement; ISO; ISO 13485:2016; ISO 14971:2020; quality management; quality management system; requirement specification; risk management; ISO; ISO 13485:2016; ISO 14971:2020; kravspecifikation; kvalitetsledning; kvalitetsledningssystem; riskhantering; ständig förbättring.;

    Abstract : Quality management system’s (QMS) describes how organisations control their interconnected processes through four elements defined as quality planning, quality control, quality assurance and quality improvement to achieve quality through stakeholder satisfaction. The International Organization for Standardization (ISO) develops certifiable international standards for quality management. READ MORE

  4. 13. Context-Aware Fashion Recommender Systems to Provide Intent-based Recommendations to Customers

    University essay from Stockholms universitet/Institutionen för data- och systemvetenskap

    Author : Edda Waciira; Marah Thomas; [2023]
    Keywords : e-commerce; Fashion Recommendation Systems; Machine Learning; Recommendation Systems;

    Abstract : In recent years, Recommendation Systems have revolutionized how social media and ecommerce are used. Fashion Recommendation Systems have made it easier for customers to do shopping, by recommending items to them based on various factors, such as their previous orders, and their similarities to other users. READ MORE

  5. 14. Dashboard Design Proposal for Trionas TNE Editor using User Centred Design

    University essay from Högskolan Dalarna/Institutionen för information och teknik

    Author : Johan Frölander; Patrik Örjes; [2023]
    Keywords : Usability; User-Experience UX ; User-Centred Design UCD ; Dashboard; Dashboard Design;

    Abstract : We have been working together with Triona AB to design a dashboard mock-up for their web application TNE Editor, so they can get a better overview of important information. A process with many steps is needed to gather information about Trionas customers, we want to reduce the number of these steps. Triona is an IT-consulting business. READ MORE

  6. 15. Bankens roll vid generationsskifte av skogsfastigheter : en studie av intressenters tjänstebehov

    University essay from SLU/Dept. of Forest Economics

    Author : Alice Sjölund; [2023]
    Keywords : fallstudie; fastighetsöverlåtelse; finansiell rådgivning; relationsmarknadsföring; semistrukturerade intervjuer; tjänstekvalitet;

    Abstract : Sveriges totala landareal består av cirka 28 miljoner hektar skogsmark. Tillsammans äger cirka 311 000 privata skogsägare drygt 50 procent av den svenska skogsarealen. Ägarbyten bland dessa skogsfastigheter sker kontinuerligt. READ MORE