Essays about: "DISadvantages of customer satisfaction"

Showing result 1 - 5 of 10 essays containing the words DISadvantages of customer satisfaction.

1. 1. Loyalty Program Termination Recovery - A quantitative study on the efficacy of compensation and explanation recovery efforts in mitigating negative reactions following a loyalty program termination

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Marcus Hagström; Karl Granbom; [2023]
   Keywords : Loyalty program termination; Service failure; Recovery efforts; Compensation; Explanation;

   Abstract : Loyalty program (LP) practitioners increasingly face the necessity to terminate their LP considering the disadvantages to LP management, the fact that LPs continually fail to be of value to many members and the growing shift towards subscription-based loyalty models. Aware that terminations lead to negative customer reactions, managers will inevitably wonder how to mitigate such reactions so as to retain customers and diminish negative backlash. READ MORE

3. 2. The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Hanna Bayerlein; Fredrik Lütz; [2020]
   Keywords : Customer satisfaction; User rating; Rating systems; Call Quality; User Experience; Technology and Engineering;

   Abstract : Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. READ MORE

4. 3. The potential of using digital lockers as a delivery and return method for online purchasing of clothes

   University essay from Göteborgs universitet/Graduate School

   Author : Junyao Song; Gisela Gamborg Nielsen; [2017-06-29]
   Keywords : Last mile deliveries; digital lockers; e-commerce of clothes; customer satisfaction; customer experience; travel behaviour;

   Abstract : This thesis was written with the purpose of investigating the potential for using digital lockers as a last mile delivery method for e-commerce of clothes. Moreover, the thesis also aims at determine how online shopping of clothes and last mile deliveries affect the travel behaviour of the customers. READ MORE

5. 4. Framework for Measuring Perceived Quality in Technical Documentation

   University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

   Author : BISHARE SUFI ABDI; [2013-04-05]
   Keywords : benchmarking; checklists; data quality; key performance indicators; perceived quality; performance measurement; surveys and user satisfaction;

   Abstract : Customer product information (CPI) provides essential information to a user about how to use a product. Given the importance of such technical documentation to enable a more effective use of technology, there is very little research conducted in the domain of improving document quality. READ MORE

6. 5. Customer Retention Strategies of Compressed Natural Gas (CNG) in a Developing Country (Pakistan)

   University essay from Institutionen för marknadsföring (MF)

   Author : Muhammad Naveed-ur-Rehman; [2013]
   Keywords : Customer Satisfaction; Customer Loyalty; Customer Retention;

   Abstract : Background: Statistics say that Pakistan is the third largest user of compressed natural gas, its increased demand has encouraged investment in this sector. Number of stations has doubled in less than four years, this has increased the ratio of competition and low amounts of profit. READ MORE