Essays about: "complaint Handling system"

Found 4 essays containing the words complaint Handling system.

  1. 1. Utvärdering av länsstyrelsens brevärenden vid fall gällande djurskydd

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Sara Freszals; [2018]
    Keywords : djurskydd; djurvälfärd; djurskyddsinspektioner; offentlig kontroll; effektivisering; efterlevnad;

    Abstract : The main task for the animal welfare inspectors is to verify that the Swedish animal welfare legislation is complied with, by inspecting the animal husbandry. The subjects for inspection are selected with the help of a risk rating program. There are both regular inspections and those occurring after complaints from the public. READ MORE

  3. 2. Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : BEIYAO YANG; XUE LI; [2016]
    Keywords : complaint handling; after sales service; manufacturing industry; B2B; customer relationship;

    Abstract : Manufacturers are transforming their business model from being a product dominant to a customer centric organization, in order to maintain competitive advantage, as well as deliver customer satisfaction thereby to build a long-term relationship with them. The management of complaint handling is regarded as a crucial contributor to its business performance. READ MORE

  4. 3. Brevhantering av anmälningsärenden - vad blir effekten för djurskyddet?

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Alexandra Röjder; [2013]
    Keywords : djurskydd; brevhantering; anmälningsärenden;

    Abstract : In Sweden everyone has the possibility to report deficiencies in animal welfare they encounter. They report this to the county administration in their county and such a report is called a complaint case. READ MORE

  5. 4. ANALYSIS OF TRAIN PASSENGER RESPONSES ON PROVIDED SERVICES (CASE STUDY PT KERETA API INDONESIA AND STATENS JARNVARGAR (SJ) AB, SWEDEN)

    University essay from

    Author : ABADI DWI SAPUTRA; [2010]
    Keywords : service standard; service guarantee; customer satisfaction; customer complaint handling; PT Kereta Api Indonesia; Statens Järnvägar SJ AB;

    Abstract : Railway is one of public transport mode on land transportation. Railways, as mass public transport modes, have unique characteristics. It has large capacity, high safety level, and free from traffic jam. Those characteristics make railway a primary public transportation. READ MORE