Essays about: "customer service in banks thesis"

Showing result 11 - 15 of 27 essays containing the words customer service in banks thesis.

  1. 11. "The question is how to use it?" - a qualitative study of Swedish banks and social media

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Ingrid Oscarsson; Lovisa Wernsten; [2013-07-16]
    Keywords : Social media; Facebook; Swedbank; SEB; Handelsbanken; Nordea; interaction; organization; transparency; confidence;

    Abstract : Social media have made it possible for companies and customers to have an open dialogue with each other, where people have the opportunity to participate in discussion in the public debate. This multi-way communication lets customers contribute with ideas and opinions and in return companies receive feedback and can develop real-time demand products and services (Grafström et. READ MORE

  3. 12. Future Payment Solutions in Sweden – Critical Success Factors and Scenarios from a Stakeholder Perspective

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Bertilsson; Fredrik Hult; [2013]
    Keywords : Mobile Payments; Proximity Payments; Remote Payments; Contactless Mobile Payments; NFC; QR; Mobile Payment Standards; Digital Payment Value Chain; Technology and Engineering;

    Abstract : Mobile payments have become an increasingly hot topic due to the wide availability of smartphones and mobile internet on the Swedish market. Banks have historically enjoyed a monopoly position in payments, but have recently seen new entrants contending for a share of the market as payments go mobile. READ MORE

  4. 13. Internationalization of service firms : Case study of Swedbank and SEB Bank

    University essay from Högskolan i Halmstad/Sektionen för ekonomi och teknik (SET)

    Author : Adela Negru; Yuliya Mazhyrina; [2012]
    Keywords : banks; internationalization; Swedish banks;

    Abstract : Rapid internationalization of economic activities takes an important place in the last decades in the world economy. Services make a huge contribution to the international trade and their expansion grows constantly. READ MORE

  5. 14. Customer Loyalty - A case study of Swedbank and Länsförsäkringar Bank

    University essay from IHH, Företagsekonomi

    Author : Adisa Sahinovic; Rita Marogy; Amela Buljubasic; [2012]
    Keywords : bank; customer loyalty; Swedbank; Länsförsäkringar; niche; commercial; CRM; customer relationships;

    Abstract : Background: The banking industry is a classic service industry where companiesand customers meet and where their interactions take placedaily. There are many reasons why an unsatisfied customer canchange company to a competitor and the customers that are loyalchoose to stay for certain reasons. READ MORE

  6. 15. Employees’ Perception of the Role of Communication with Customers in Service Encounters

    University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

    Author : Anh Hoang; [2011-09-08]
    Keywords : Communication; Organizational Communication; Customers service communication; Employees-Customers communication; Interpersonal communication; Emotional labor; Feedback;

    Abstract : Communication is one of the most important perspectives in service encounters. Communication is a connection between service employees and customers that could help them to interact, to understand and to establish relationships. In service organizational context, service representatives play a critical role in customer service communication. READ MORE