Essays about: "satisfaction measurements"

Showing result 1 - 5 of 47 essays containing the words satisfaction measurements.

1. 1. Optimization of Thermal Comfort on Electric Buses : A Comprehensive Study on Passenger Satisfaction in Stockholm, Sweden

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Ellinor Hambraeus; Maxwell Minotta Cuervo; [2023]
   Keywords : Electric bus; Bus temperature; Thermal comfort; Energy efficiency; Predicted Mean Vote; Equivalent temperature v; Elbuss; busstemperatur; termisk komfort; energieffektivisering; Predicted Mean Vote; Ekvivalent temperatur vii;

   Abstract : The transition towards electrification in the bus sector is necessary to achieve the global climate goals and has gained significant traction in recent years. However, there are critical challenges associated with this transition, one of them being the absence of excess heat that traditional combustion engines provided to warm the bus cabin. READ MORE

3. 2. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

   University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

   Author : Stina Enblom; Silvia Padovan; [2023]
   Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

   Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

4. 3. Investigation of lighting impact on customer satisfaction/ Proposing Lighting Solutions for a Restaurant Brand

   University essay from KTH/Ljusdesign

   Author : Fatemeh Sadat Samareh Hashemi Shajareh; [2023]
   Keywords : Restaurant lighting; customer satisfaction; relaxing; cozy; warm light; lighting factors; retail lighting; hospitality lighting;

   Abstract : The concept of visiting a restaurant is no longer related to the consumption of a food. The total process of visiting a restaurant became a pleasant experience to elevate mood and satisfaction and create a memorable experience. READ MORE

5. 4. Optimization of comfort-related energy and thermal comfort for commuter trains : A case study of Stockholm commuter trains

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Jimmy Lidén; [2023]
   Keywords : Energy efficiency; thermal comfort; commuter train; ventilation; cooling; heating; energy utilization; case study; temperature; transient; Energieffektivitet; termisk komfort; pendeltåg; ventilation; kyla; värme; energianvändning; fallstudie; temperatur; transient;

   Abstract : Today, energy efficiency is an increasingly important question in which progress is accelerating. One of the high electricity demand energy users is public transport. In addition, passenger satisfaction with thermal comfort is an important parameter. READ MORE

6. 5. A software solution for measuring customer experience in-store of a grocery retailer

   University essay from Linköpings universitet/Institutionen för datavetenskap

   Author : My Norsbo; [2021]
   Keywords : software engineering; customer experience; grocery retailer; usability; human computer interaction;

   Abstract : The technology of today enables several alternatives to obtaining food in physical stores, such as home deliveries of groceries or take away deliveries. Traditionally grocery retailers have focused primarily on products, but as time changes and customer values shift, grocery retailers must focus on customer experience to establish a relationship between the company and customers to stay competitive on the market. READ MORE