Essays about: "Customer retention in SERVICE"

Showing result 6 - 10 of 50 essays containing the words Customer retention in SERVICE.

1. 6. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

   University essay from Göteborgs universitet/Graduate School

   Author : Sakina Adnan; [2022-07-15]
   Keywords : Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

   Abstract : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. READ MORE

3. 7. Comparison of Machine learningalgorithms on Predicting Churn withinMusic streaming service

   University essay from Blekinge Tekniska Högskola

   Author : Lahari Gaddam; Sree Lakshmi Hiranmayee Kadali; [2022]
   Keywords : Churn Prediction; Classification Algorithms; Machine Learning; Music Stream; Supervised Learning.;

   Abstract : Background: Customer churn prediction is one of the most popular part of bigbusinesses and often help the companies in customer retention and revenue generation.Customer churn may lead to huge loss of revenue and is important to analyzeand determine the cause for churn. READ MORE

4. 8. Retaining Customers in Rapidly Growing Environments : A Study on Customer Retention in High Growth Firms

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Axel Olsson; [2022]
   Keywords : Customer Retention; High growth firms; Culture; Customer Service; Relationship bonds.;

   Abstract : Customer retention is crucial for a firms long term success and its application and dynamics are particularly interesting in the context of high growth firms. High growth firms are commonly characterised by having limited resources and operating in constant change in structure and routines which can affect the way the firms are able to work with customer retention. READ MORE

5. 9. Impact of Customer Satisfaction and Trust in the Context of a Business Ecosystem on Customer Retention in Online Retailers.

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Lily Rutström; [2022]
   Keywords : Customer loyalty; Customer retention; Trust; Customer satisfaction; Online retailer; Business ecosystem; Online customer experience; Perceived value; E-service quality; Amazon;

   Abstract : Customer retention also referred to as Customer loyalty has been proven to be an important factor in the success of online retailers. However, recent research has shown that many online retailers are still unenlightened on the elements they need to focus on in order to retain their customers. READ MORE

6. 10. The Customer Journey of Electric Vehicles in The South Korean Market

   University essay from Göteborgs universitet/Graduate School

   Author : Johanna Back; Olivia Svensson; Pauline Weiler; [2021-06-23]
   Keywords : Electric Vehicles; Customer Journey; South Korea; Touch Points;

   Abstract : The customer journey is a complex phenomenon which consists of numerous touch points. The customer journey is not only constructed through touch points but also by the level of involvement that the journey is characterized by. READ MORE