Essays about: "Servqual"

Showing result 21 - 25 of 46 essays containing the word Servqual.

  1. 21. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  3. 22. Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service

    University essay from Företagsekonomiska institutionen

    Author : Seyoum Akele; [2012]
    Keywords : Customer Service Quality; SERVQUAL; Prepayment; EEPCO; Relationship Marketing; Customer Behavior;

    Abstract : Ethiopian Electric Power Corporation (EEPCO), state owned monopoly that generates, transmits, and distributes and sales electric power nationwide, has been undergoing various continued utility management practices. One of the major improvements, as part of the transformation, was the introduction of Prepayment (Metering) System, over that of the conventional metering service, which had been forcing the Corporation to follow lengthy service processes, in order to support the realization of its long term strategic vision of providing quality electric service and being competitive in an energy export. READ MORE

  4. 23. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    University essay from Ekonomihögskolan, ELNU

    Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE

  5. 24. The Value Added by the Purchasing Department to the Organization

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Leticia Elizabeth Arias Peregrina; [2012]
    Keywords : Purchasing; value added; value-based purchasing; internal customer; customer satisfaction; internal service quality; purchasing maturity; value chain.;

    Abstract : The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. READ MORE

  6. 25. Service Expectations and Perceptions of Exhibitors at TUR 2011- An Application of SERVQUAL Model on Service Quality Evaluation

    University essay from Göteborgs universitet/Graduate School

    Author : Junling Qian; Ling Wang; [2011-07-07]
    Keywords : ;

    Abstract : In stressing the imperative role of service quality in obtaining competitive advantage for events industry, this paper, using the SERVQUAL model, measures the service quality of the annual tourism event, TUR, at the Swedish Exhibition and Congress Centre in the city of Gothenburg by ascertaining the gap between exhibitors‟ expectations and perceptions. It identifies the difference in the importance of the RATER dimensions in exhibitors‟ expectation and perception. READ MORE