Essays about: "Swedish customer"

Showing result 16 - 20 of 954 essays containing the words Swedish customer.

  1. 16. Capability Engineering An Alternative to Systems Engineering: Swedish combat vehicle industry

    University essay from Försvarshögskolan

    Author : Måns Lindgren; [2023]
    Keywords : ;

    Abstract : This thesis aims to look at ways capability engineering can be introduced to the Swedish combat vehicle industry, as well as to identify success factors for capability engineering. In this thesis, a case study methodology has been used. Where one case was BAE Systems Hägglunds selling new combat vehicles to Norway. READ MORE

  3. 17. Beyond the Plate : A qualitative study on atmospheres impact oncustomer experiences in the Swedish restaurantindustry.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Victor Eskilsson; Sarah Wahlund; [2023]
    Keywords : Consumer experience; Atmosphere; FAMM-model; Customer Journey Canva;

    Abstract : This thesis was conducted to get a better understanding on how the atmosphereimpacts a restaurant experience in Sweden. To investigate which factors influence arestaurant's atmosphere, the customer journey model and FAMM-model will beutilized. READ MORE

  4. 18. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Author : Pontus Berg Nordström; Kin Lok Lee; [2023]
    Keywords : Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Abstract : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. READ MORE

  5. 19. Challenges in the Maintenance and Diagnostic Segment of Digital Asset Management in the Swedish Railway Industry

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Salam Adeeb; Marwan Ouali; [2023]
    Keywords : Railway Digital Asset Management; remote monitoring; condition-based maintenance; predictive maintenance; Digital tillgångsförvaltning; prediktivt underhåll; tillståndsbaserat underhåll; diagnostik;

    Abstract : Just like the rest of society, the use of digital technology has throughout the years become a more crucial part for train companies to improve performance, meet customer demands, improve operation and maintenance processes to increase efficiency and reliability. These solutions have through time developed to become part of a cluster named Digital Asset Management (DAM). READ MORE

  6. 20. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE