Essays about: "importance of customer service in the banking sector"

Showing result 1 - 5 of 6 essays containing the words importance of customer service in the banking sector.

  1. 1. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Idiris Abiib; Richardo Mezher; [2023]
    Keywords : ;

    Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

  3. 2. The transparency of fitness : A view of transparency management within gyms

    University essay from Umeå universitet/Företagsekonomi

    Author : Anton Persson; Cheadle Hannah; [2017]
    Keywords : Transparency; Management; Gym; Fitness;

    Abstract : Did you know that there are over 1500 gyms in Sweden?With personal health becoming of greater importance in Sweden, the increase in interest for gyms have skyrocketed in the last decade. This has created a competitive business environment with over 100 new gyms starting in 2013 alone. READ MORE

  4. 3. Corporate customer loyalty within the banking sector: The case of SEB

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Sofia Björk; [2015]
    Keywords : Marketing strategy; Customer loyalty; Digitalization; Decision-making; Service Quality; Marknadsstrategier; Kundlojalitet; Digitalisering; Beslutstagande; Servicekvalitet;

    Abstract : Abstract Background: The financial sector is under constant development and the massive digitalization has changed the banking sector. The banking industry is nowadays characterized by self-service solutions and customers can solve their problems from everywhere and at any moment. READ MORE

  5. 4. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.

    University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

    Author : Dylberina Koci; Amanda Sidark; [2014]
    Keywords : Banks; customer experience; convenience; employees; servicescape; cross-cultural; cultural differences; Hofstede; masculinity vs. femininity; Sweden; the United States;

    Abstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE

  6. 5. Distribution channel strategy design : Application and implementation in healthcare

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Anders Ravn; [2012]
    Keywords : Distribution channel strategy; distribution channel integration; communication; customer management; information and communications technology; healthcare;

    Abstract : Healthcare is a very important and intimate service virtually all people use at least at some occasion in a lifetime. It is also highly complex and variable with heterogeneous patients requiring individualised attention in order to be effectively treated. READ MORE