Essays about: "service quality delivery and customer satisfaction"

Showing result 21 - 21 of 21 essays containing the words service quality delivery and customer satisfaction.

  1. 21. A Context Analysis of Customer satisfaction in Services

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Mohammad Rafiqul Islam; [2005]
    Keywords : Service Value Chain SVC ; Service profit chain SPC Service-goods continuum SGC ; Service Quality Model SQM ; Conceptual Model of service quality CMOSQ ;

    Abstract : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. READ MORE