Essays about: "service quality delivery and customer satisfaction"

Showing result 21 - 25 of 25 essays containing the words service quality delivery and customer satisfaction.

1. 21. The impact of employee empowerment on service quality and customer satisfaction in service organizations: a case study of Länsförsäkringar bank AB : The impact of employee empowerment

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Chigozim Peters; Elham Mazdarani; [2008]
   Keywords : customer satisfaction; employee empowerment; human resource mangement; organisational structure; customer perceived service quality;

   Abstract : COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS:Peters Silvia Chigozirim. Elham Mazdarani. Flugsnappargatan 6, 3tr. Nybohovsbacken 99, 9tr. READ MORE

3. 22. Sample Solutions as First Step to Knowledge Management

   University essay from Blekinge Tekniska Högskola/Avdelningen för programvarusystem

   Author : Jan Dielewicz; [2007]
   Keywords : Knowledge Management; Customer Relationship Management; Customer Knowledge Management; Ticket System; Customer Care;

   Abstract : Knowledge Management and Customer Care are regarded to be able to strengthen the competitive capability of a company. Knowledge Management is supposed to increase the innovative power for problem solving whereas Customer Relationship Management is supposed to increase the customer satisfaction and thereby the customer loyalty. READ MORE

4. 23. Customers’ Perception of Quality in a B2B-setting : A Case Analysis of Kvaerner Pulping in Karlstad

   University essay from Institutionen för ekonomi

   Author : Senka Catak; Sara Eriksson; Anna Gustavsson; [2006]
   Keywords : Business-to-Business B2B ; Quality; Customer Satisfaction;

   Abstract : This paper is based on an assignment from Kvaerner Pulping in Karlstad, a company that supplies complete factories, machines, and systems to the pulp industry worldwide. The assignment was to do a customer survey looking at customer satisfaction focusing on quality. Our main purpose with this paper is to study the concept of quality. READ MORE

5. 24. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Balasubrahmanyam Annam; Narasimha Rao Yallapragada; [2006]
   Keywords : Technology-Based Self-Service;

   Abstract : In the present society technological innovations are playing significant role in every phase of human life, human interaction with machines has become essential in service sector. In the past a number of efforts have been made in the literature of service marketing to understand how companies can better deliver their services with the help of self-service technology. READ MORE

6. 25. A Context Analysis of Customer satisfaction in Services

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Mohammad Rafiqul Islam; [2005]
   Keywords : Service Value Chain SVC ; Service profit chain SPC Service-goods continuum SGC ; Service Quality Model SQM ; Conceptual Model of service quality CMOSQ ;

   Abstract : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. READ MORE