Essays about: "How to fulfill customer s satisfaction"

Showing result 6 - 10 of 12 essays containing the words How to fulfill customer s satisfaction.

  1. 6. Factors influencing a customer’s loyalty in B2B relationships : A qualitative study of relationship marketing

    University essay from

    Author : Pia Andersson; Klara Karlström; [2014]
    Keywords : Relationship marketing; Customer Loyalty; B2B; Behavior;

    Abstract : Title: Factors influencing a customer’s loyalty in B2B relationships: A qualitative study of relationship marketing Authors: Klara Karlström & Pia Andersson Advisor: Svante Andersson Level: Master thesis in marketing (15 Swedish credits). Spring 2014. READ MORE

  3. 7. The Effect of the Customer Offer on the Make-or-Buy Decision in E-Commerce -A TCE Perspective

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : André Schottenius; Patrick Person; [2013-06-14]
    Keywords : Transactional Cost Economics; Inter-organizational relationships; Trust; e-commerce; e-satisfaction;

    Abstract : Background and problem: Studies show a growth of outsourcing in recent years and the retailers in the relatively young industry of e-­‐commerce have great possibilities to buy services from external companies, without it being noticed. This is why this thesis studies the make-­‐or-­‐buy decision for these companies. READ MORE

  4. 8. After Sales service : Complaint to Service Recovery Improvement

    University essay from Ekonomihögskolan, ELNU

    Author : Alain Patrick Ngae A Njama; [2012]
    Keywords : Service Recovery; Complaint handling; service failure; service process; Svetruck AB;

    Abstract : Abstract Author : Alain Patrick Ngae a Njama Tutor : Peter Caesar Examiner : Pejvak Oghazi Title : After sales service: Complaint to Service Recovery Improvement Keywords : Service Recovery, Complaint handling, service failure, service process, Svetruck AB Background : It is real that everyday people purchase goods for their daily needs and satisfaction, but unfortunately it happen that some of those goods do not live up to the customer expectations. The reality when a failure occurred is something else because is the second chance giving to the service provider to show concern. READ MORE

  5. 9. Att skapa positiva kommersiella upplevelser i trädgårdsparken : förutsättningar för upplevelseskapande och användning avupplevelsemarknadsföring

    University essay from SLU/Horticulture (until 121231)

    Author : Magdalena Fredriksson; [2012]
    Keywords : Upplevelser; Upplevelsemarknadsföring; Kommunikation; Upplevelserummet; Social interaktion; Engagemang; Trädgårdsparker;

    Abstract : Rapporten syftar till att ge svar på hur trädgårdsparker i södra Sverige kan använda sig av upplevelsemarknadsföring för att kunden ska få en positiv upplevelse av besöket. Resultatet utgår från både litteraturstudie och empirisk data från intervjuer. READ MORE

  6. 10. Service Quality in the Pet Supply Industry : A case study of Dogman and their relationships with retailers

    University essay from Företagsekonomiska institutionen

    Author : Lovisa Bjurling; Erika Jonsson; [2011]
    Keywords : Dogman; Knowledge; Promises; Relationship marketing; Responsiveness; Service management; Service quality; SERVQUAL; Value creation;

    Abstract : Relationships have become more essential today considering that the business environment consists of many actors competing over the same customers. Relationships imply great advantages, for both the companies and the customers, and involve knowledge exchange. READ MORE