Essays about: "service point in hotel industry"
Showing result 1 - 5 of 7 essays containing the words service point in hotel industry.
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1. Where Service Recovery Meets its Paradox : A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry
University essay from Högskolan i Gävle/FöretagsekonomiAbstract : Title: Where Service Recovery Meets its Paradox - A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry Level: Student thesis, final assignment for Bachelor Degree in Business Administration Author: Beatrice Nylander & Andreas Edström Supervisor: Patrik Sörqvist Date: 2021 – June Aim: The purpose of this study was to, within the hotel industry, investigate at what level of service recovery the service recovery paradox will come into existence. Method: Two surveys have been conducted where 190 respondents were introduced to a scenario- based service failure in the hotel industry. READ MORE
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2. Where are you? : A qualitative investigation of self-service technology in the hotel industry
University essay from Umeå universitet/FöretagsekonomiAbstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE
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3. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell
University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)Abstract : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. READ MORE
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4. Employment turnover from the perspective of managers in 5 Star Hotels in Tehran : Front Desk
University essay fromAbstract : The hospitality and tourism industry is a progressively important part of the all countries because of its effect on economy. One of the important factors regarding this industry is the importance of employees’ impact on service quality, raising income and satisfying guests. Also this industry is known for its high rate of turnover. READ MORE
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5. Molding the Behavior of Aggressive Customers : Case Study of Björken Hotel Umeå, Sweden
University essay from FöretagsekonomiAbstract : Organizations have to understand the customer very well if they want to exist in business. Thisunderstanding of the customer will help organizations to act accordingly. More specifically hotelservices are characterized by frequent interaction with the customers. READ MORE