Essays about: "thesis about service quality"

Showing result 11 - 15 of 155 essays containing the words thesis about service quality.

  1. 11. "More than Books", Creating Library Services During COVID-19: A Case From Sweden

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Ruth Isleny Bedoya Lopez; [2021]
    Keywords : Service creation; practice theory; cultural management; library management; value creation; crisis management; public libraries; Social Sciences;

    Abstract : This thesis aims to enhance the existing knowledge about cultural management and expanding its scope to discussing service creation in times of COVID-19 from a practice perspective, using public libraries as an example. There is extensive research on public libraries focusing on service encounters, service experience, service quality, place-making processes, and digitalization of library services. READ MORE

  3. 12. The EU press publishers' right: past, present, and future

    University essay from Stockholms universitet/Institutet för immaterialrätt och marknadsrätt (IFIM)

    Author : Anna Shimkova; [2021]
    Keywords : press publishers right; copyright; related rights; intellectual property law; European union; the Directive 2019 790 on Copyright in the Digital Single Market 2019 790; право издателей прессы; авторское право; смежные права; право интеллектуальной собственности; Европейский Союз; Директива 2019 790 об авторском праве и смежных правах на едином цифровом рынке;

    Abstract : This master thesis is dedicated to the press publishers’ right introduced by Article 15 of the Directive (EU) 2019/790 on copyright and related rights in the Digital Single Market. The article became one of the most debated provisions in the whole directive. READ MORE

  4. 13. How the Covid-19 pandemic has affected the leadership and the direction of the organization

    University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

    Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
    Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

    Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE

  5. 14. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Anna Hultman; Mikaela Zarki; [2021]
    Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

    Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

  6. 15. E-commerce Related Last Mile Logistics

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Hoda Nseif; Kinga Danesch; [2021]
    Keywords : Urban freight flow; freight last mile logistics; LML typology; Sustainable LML; last mile delivery; Social Sciences;

    Abstract : E-commerce activities have been growing rapidly throughout the past decade, leading to a growth just as dominant in last mile logistics and urban freight transport as well. Different factors create these deliveries highly inefficient, expensive, and polluting. This led to the generation of major problems that became more dominant in urban areas. READ MORE