Essays about: "Enterprise UX"

Showing result 1 - 5 of 7 essays containing the words Enterprise UX.

  1. 1. Can you get consultants to update their CV more often by asking them how they are doing? : A design study on how behavior changing design can impact consultant CV writing

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Agnes Forsberg; [2023]
    Keywords : persuasive design; gamification; user-centered design; FBM; enterprise systems; motivation; UX; Double Diamond; CV writing; consultant; övertygande design; spelifiering; användarcentrerad design; FBM; företagssystem; motivation; UX; Double Diamond; CV-skrivande; konsulter;

    Abstract : Consultants do not update their CVs enough - partly because it is boring, partly because they do not have the time, and partly because it requires a lot of detail. Using motivational theories as the base, this thesis tries to improve the consultant CV writing experience using persuasive design and gamification. READ MORE

  3. 2. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Rasmus Svensson; [2023]
    Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

    Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

  4. 3. The need of Enterprise UX : A case study of designing a tool for the advertising campaign planning process

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Moa Engquist; [2022]
    Keywords : Enterprise UX; Enterprise software; Advertising industry; Visualizations; Wicked problem; Research through design; Företags-UX; Mjukvara för företag; Reklambranschen; Visualiseringar; Wicked problem; Research through design;

    Abstract : Enterprise software has traditionally focused on functionalities over experiences. When enterprise software is becoming a core part of work, knowledge about the experiences can result in an enhanced working situation for employees and become a useful tool for them. READ MORE

  5. 4. Design Directions for Supporting Implicit Interactions in a Market Surveillance System

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Elna Mattsson Johansson; [2021]
    Keywords : Enterprise system; User Experience; Implicit Interaction Framework; Market Surveillance System.;

    Abstract : Enterprise systems are built for companies and used by the employees to complete work tasks. Focus on userdriven designs for consumer technology has led to expectations of user-friendly designs. READ MORE

  6. 5. Analysing tool connectivity through enterprise architecture with emphasis on user experience

    University essay from KTH/Skolan för datavetenskap och kommunikation (CSC)

    Author : Erica Ljungström; [2017]
    Keywords : EA; Enterprise Architecture; IT Management; HCI; Human-Computer Interaction; UX; EA; Företagsarkitektur; IT hantering; MDI; Människa-Dator Interaktion; UX;

    Abstract : The methods for creating new (To-be) models within Enterprise Architecture is very similar to those used in Human-Computer Interaction for creating new products. Since Enterprise Architecture is used on existing systems, and because of the similarities between the methods used between the fields, the research question has been formulated as follows: "What is the relationship between tacit knowledge and the utility value of an architectural model for an organisational department studied through observations with experienced users?". READ MORE