Essays about: "customer relationship management implementation"

Showing result 11 - 15 of 72 essays containing the words customer relationship management implementation.

1. 11. Shared working environment responsibilities in the staffing industry : A shared leadership perspective

   University essay from Umeå universitet/Sociologiska institutionen

   Author : Jonas Stenborg; [2020]
   Keywords : Staffing industry; Shared leadership; Shared responsibility; Working environment; Systematic Work Environmental Management; Systematiskt Arbetsmiljöarbete; SAM;

   Abstract : The purpose of this study is to explore Swedish leaders in staffing agencies experiences, thoughts, and insights regarding the implementation of the legislative works around SAM (Systematic Work Environmental Management AFS 2001:1). In the context of SAM, the legislation entails a complex triangular relationship between the staffing agency, their customer, and the consultant. READ MORE

3. 12. Exploring Voice-Controlled System : Services and Consumer Preferences towards future usage within the Food Industry

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : Parflo Jennifer; Georgi Sofroniev; [2020]
   Keywords : ;

   Abstract : As voice assistants and voice-controlled devices continue to gain traction, companies worldwide are exploring the potentials that voice-controlled systems can offer - an ability to connect with users, drive customer attraction, gain market share, and build valuable relationships with market segments. Voice systems shift the interactions from human-based interaction or manually input to a process bound to electronic devices and channels. READ MORE

4. 13. Big Data and AI in Customer Support : A study of Big Data and AI in customer service with a focus on value-creating factors from the employee perspective

   University essay from Linnéuniversitetet/Institutionen för informatik (IK)

   Author : Aida Licina; [2020]
   Keywords : Big Data; Big Data Analytics; Big Data Value; Customer Service; Value Creation; Artificial Intelligence; Customer relationship management; Competitive advantage Acknowledgements;

   Abstract : The advance of the Internet has resulted in an immensely interconnected world, which produces a tremendous amount of data. It has come to change our daily lives and behaviours tremendously. The trend is especially seen in the field of e-commerce where the customers have started to require more and more from the product and service providers. READ MORE

5. 14. An initial step towards design guidelines for invoice management in CRM

   University essay from Uppsala universitet/Institutionen för informatik och media

   Author : Jakob Skogby Steinholtz; [2020]
   Keywords : User-centered design UCD ; Customer Relationship Management CRM ; Invoice management; E-invoicing; Usability; Information Technology IT ; Design guidelines;

   Abstract : The purpose of this study is to address uncertainty for the implementation of functionality concerning invoice management in the context of the customer relationship management (CRM) system Salesforce by providing design guidelines. It is a qualitative research project that follows a user-centered design (UCD) approach. READ MORE

6. 15. Customer Relationship Management and Automated Technologies : A qualitative study on chatbots’ capacity to create customer engagement

   University essay from Umeå universitet/Företagsekonomi

   Author : Paul Edlund; Axel Holmner Härgestam; [2020]
   Keywords : CRM; chatbots; customer relationship management; marketing; digital marketing; chatbot; sCRM; social media; automated technologies; customer engagement; automation; customer engagement cycle; sweden;

   Abstract : The digital age has brought many new technologies that are disrupting the way that companies interact with customers. Automated technologies are one aspect of technological development in recent days, and it has changed how regular business operations are performed. Chatbots, for instance, has changed the way that customers interact with companies. READ MORE