Essays about: "service quality on firm performance"

Showing result 1 - 5 of 7 essays containing the words service quality on firm performance.

  1. 1. Leadership and Responsibility towards the key stakeholders of Municipally Owned Corporations : how organisational ambidexterity mediate the relationship between performance drivers and MOCs performance in Sweden

    University essay from Högskolan Kristianstad/Fakulteten för ekonomi

    Author : Mishael Amo-Mensah; Benjamin Ofei; [2020]
    Keywords : Public governance; managerial autonomy; managerial relationship; service quality; human resource performance and organisational ambidexterity;

    Abstract : Municipally Owned Corporations (MOCs) have several interest groups because they are established to serve the public interest. These stakeholders including citizens expect MOCs to deliver high-quality service. MOCs, on the other hand, need to attract and retain the best talents to pursue their mandate. READ MORE

  3. 2. An investigation into the relationship between the commitment of employees and their performance. A study within the Information and Communications Technology industry

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Jose Fernando Lopez Santos; Lusine Abrahamyan; Tsovinar Mirzoyan; [2014]
    Keywords : employee; commitment; performance; competitive advantage; customer; turnover; absenteeism; service; product; relationship; Information and Communications Technology.;

    Abstract : Employee commitment has been in the center of growing interests and studies for several decades. During this time different approaches and theories have been developed regarding this concept. READ MORE

  4. 3. Analyzing the gap between Swedish governmental export support programs and cleantech firm’s expectations

    University essay from Industriell miljöteknik; Tekniska högskolan

    Author : Ahmed Fazle Rabbi; Rubayet Hossain; [2013]
    Keywords : Cleantech; internationalization; export; market failure; SME;

    Abstract : Given the present situation of environmental problems, clean technologies or cleantech is considered a way of reaching global sustainability and at the same time also seen as an engine of economic growth and fulfilling commitments to social and environmental welfare. Under this background, Swedish cleantech sector have not achieved that much commercial success yet that they are supposed to be while maintaining a reputation of top technological innovative country. READ MORE

  5. 4. The Relationship Between Internal Branding and Affective Commitment

    University essay from Ekonomihögskolan, ELNU

    Author : Daniel Almgren; Peter Ek; Oliver Göransson; [2012]
    Keywords : internal branding; commitment; affective commitment; retail; service industry; on-brand behavior; organizational commitment; brand commitment; branding; customer contact employee;

    Abstract : Service firms increasingly need to rely on other attributes than traditional quality and performance of their service employees to become and stay truly competitive. Strong brands are essential for differentiation in today's marketplace and it becomes naturally important to align the customer contact employees with the company brand to ensure consistency in all communication externally. READ MORE

  6. 5. Examining factors affecting customer satisfaction : A case-study of a Swedish firm

    University essay from Institutionen för teknik och samhälle

    Author : Rizwan Khan; Ganesh Narawane; [2011]
    Keywords : Customer satisfaction; Services; Factors affecting customer satisfaction.;

    Abstract : Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of what sort ofbusiness practices are being done by the companies in terms of making theircustomers satisfied or delight. READ MORE